Date  |
Question/Answer |
| 02/01/03 |
Q: I cannot see the selected
Wiring Diagrams. A square appears but I do not see the information. |
| 02/01/03 |
A: Most likely you did
not install the required WHIP Plugin. Please select the Tech
Requirements link from the left menu and select the WHIP Image.
This will download WHIP to your PC. Doubleclick on the downloaded
file, wait for the installation to finish and restart your browser.
You should see the diagrams now. This function
is not available in Netscape browsers! |
| 02/02/03 |
Q:
The WIS application does not
start. All I can see is a window that asks me to download something. But even after downloading the file I cannot see WIS. Please advise. |
| 02/03/03 |
A: You have to download
and install JAVA Webstart first. Please select the Tech Requirements
link from the left menu and select the JAVA Webstart Image.
This will download JAVA Webstart to your PC. Doubleclick
on the downloaded file, wait for the installation to finish
and restart your browser. Another download will begin. After
this is completed a seperae window will open and allow you to
access WIS content. |
| 04/04/03 |
Q: We are very interested
in the EPC feature...is it available now? I am trying to access
it but finding it difficult? |
| 04/04/03 |
A: EPC-net is planned to
be introduced in September 2003. Please follow the news in the
Parts section of the site |
| 05/12/03 |
Q: Documents (other than
in PDF format) are cut off on the right side during print. |
| 05/13/03 |
A: When this problem appears,
please set your page layout to Landscape and set the left and
right page margins to 0.4 inches. If your printer is capable
iof printing legal paper a simple change to Landscape layout
will do. |
| 05/12/03 |
Q: The STAR Bulletin category
cannot be filtered by group. Will this be changed? |
| 05/13/03 |
A: You can use the search
function to search for DTB's and other bulletins by group/subgroup.
Select the type of bulletin you wish to see (Service Bulletin,
Install, DTB, or others...), then select the group. After the
page refreshes the subgroup field will allow you to select a
valid subgroup for the group. Then click on the search button.
The results will be displayed in the list. |
| 05/12/03 |
Q: Printing from WIS closes
the WIS application. |
| 05/13/03 |
A: On some PC's this is
a problem. We are working on a solution. |
|
